A mother and son waiting at an airport terminal

Patient journey · International Patients — Coming to the UAE for treatment.

“I would like to receive medical treatment in the UAE and need options.”

International patient services in Dubai and Abu Dhabi, independent of any one hospital. We help patients travelling to the UAE for medical treatment explore provider options, organise records and appointments, and coordinate agreed non-clinical support before arrival, during their stay and with follow-up after returning home.

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What families tell us

Arranging treatment from abroad raises a lot of questions.

It can be difficult to know what to organise before you travel and where to get help once you arrive.

How do I choose a hospital or specialist from abroad?
Can someone help coordinate my appointments while I’m in the UAE?
What needs to be organised before I return home?

How AAHC helps

Before, during & after treatment.

We help you explore care options and coordinate the practical details of your treatment journey in the UAE.

The situation may involve

Seeking treatment or specialist care in the UAE
Comparing providers or facilities from abroad
Understanding insurance coverage and treatment-related requirements
Coordinating records and appointments for planned treatment
Planning follow-up and recovery support during the stay

How we help

Help explore provider and facility options that fit the patient’s situation
Help organise insurance-related queries and administration
Coordinate records, consultations and appointments
Coordinate agreed support during the patient’s time in the UAE
Help coordinate discharge follow-up and recovery services

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Illustrative scenario

Travelling to Dubai for planned spinal surgery.

An international patient is travelling to Dubai for spinal surgery and needs help coordinating the practical details around treatment.

Before arrival

Explore provider options, organise medical records and consultations, and help with insurance-related administration.

During treatment

Provide agreed non-clinical support during hospital admission and help keep appointments and communication organised.

Before leaving the UAE

Help organise discharge information and coordinate agreed follow-up arrangements with the patient and their family.

After returning home

Help organise records for onward care and coordinate agreed follow-up communication and appointments.

This is an illustrative example, not a real client story. Every journey is different.

Services involved

Support shaped around your treatment journey.

Your support is shaped around your situation after an initial assessment. It may draw on services such as:

Questions

Questions about international patient support.

All FAQs

What are international patient services in Dubai and the UAE?

Many hospital groups in Dubai and Abu Dhabi run international patient offices that arrange appointments, cost estimates and aftercare within their own hospitals. AAHC is independent of any single hospital: we help you compare options across providers, organise your records and coordinate agreed non-clinical support. We don’t give medical advice. See our guide to healthcare agencies for international patients, compared.

Can I get medical treatment in the UAE as an international patient?

Many hospitals and specialist centres in the UAE treat international patients. Entry and visa requirements depend on your nationality and situation, so check them on the official UAE Government portal; we don’t arrange visas, flights or accommodation. Our guide to medical treatment in the UAE for international patients sets out what to prepare.

How early should I get in touch?

Ideally before you finalise travel plans, so that records, consultations and insurance questions can be organised in good time. The first conversation is free and takes 15–30 minutes.

Do you support international patients in Abu Dhabi as well as Dubai?

Yes. We support patients and families in Dubai and Abu Dhabi.

Are you a medical tourism company?

No. AA Health Central provides non-clinical healthcare navigation and care coordination for patients travelling to the UAE for treatment. We can help explore provider options and coordinate support around appointments and treatment, but we don’t make clinical decisions or arrange travel.

Can you help before I arrive?

Yes. We can help you explore provider options, organise records, coordinate consultations and appointments, and assist with insurance-related administration within the agreed scope.

Can you help with health insurance?

We can help organise insurance-related queries and administration. Your insurer determines coverage and approvals, so we can’t guarantee that a treatment or service will be covered.

Will you arrange my visa, flights or accommodation?

No. Visa, flight and accommodation arrangements are outside our service and remain the responsibility of the patient or family.

Other journeys we support

Every healthcare journey is different.

Complex care

Complex Care

Several specialists, conditions or a complex surgery, brought together in one clear support plan.

Family overseas

Supporting a Parent from Overseas

A trusted local contact for appointments, records and agreed updates, wherever you are.

Recovery

Recovery & Rehabilitation

Rehabilitation, home support and follow-up coordinated after a hospital stay.

New to the UAE

New to Healthcare in the UAE

Understanding the system and insurance, exploring providers and arranging first appointments.

Founder-led support

Alison Aranha

Alison Aranha founded the Patient & Family Journey Support service after 15 years in healthcare operations across the UAE, USA and Europe. She created it to give patients and families independent, non-clinical help navigating complex care, recovery and rehabilitation, bringing appointments, providers and follow-up into a clearer, more connected journey.

Meet our Founder

Book a free introductory call

You don’t need to have everything figured out before you contact us.

Start with a free 15–30 minute initial conversation. We’ll listen to what’s happening, explain how we may be able to support you and answer your questions.

Book a free introductory call Call +971 56 914 0690