Patient & Family Journey Support · Dubai & Abu Dhabi · Mon–Fri 9–6, Sat 10–2
+971 56 914 0690 info@aahealthcentral.com Businesses & Partnerships العربية
AAHC — AA Health Central
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Free initial conversation Family overseas?
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Practical support for every stage of the journey.

We help patients and families navigate complex care, recovery and rehabilitation journeys in the UAE.

Book an introductory call
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02 · Care Coordination

Many providers. One point of contact.

When care involves several doctors, clinics and services, we keep everything connected: schedules, records and communication, in one organised place.

  • Coordinate appointments across multiple providers
  • Create and maintain healthcare schedules and timelines
  • Organise medical records and documentation
  • Help coordinate prescription-related administration with your healthcare provider and pharmacy
  • Facilitate information sharing between providers, patients and families, where appropriate
Learn more about Care Coordination Complex care journeys
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03 · Family & Caregiver Support

Support for the people holding everything together.

Caring for someone you love is demanding, especially from a distance. With the patient’s authorisation, we act as a trusted point of contact, helping coordinate practical arrangements and keep the agreed family contact updated.

  • A single point of contact for family members
  • Updates and coordination when family is overseas or unavailable
  • Help for caregivers navigating healthcare processes
  • Coordination with a designated family contact
Learn more about Family & Caregiver Support Supporting a parent from overseas
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04 · Recovery & Care Continuity Support

The journey doesn’t end at discharge.

The weeks after hospital are often when families feel most alone. We help organise what comes next, so recovery can stay the focus.

  • Discharge planning support and follow-up coordination
  • Coordinate rehabilitation and home-based services
  • Source homecare providers and community resources
  • Continuity of care after hospitalisation
  • Regular check-ins, as agreed in your package
Learn more about Recovery & Care Continuity Support Recovery & rehabilitation journeys
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05 · In-Person Support

Someone beside you on the days that matter.

For key milestones, such as an admission, a planned procedure or an important appointment, we can be there in person, as agreed in your package.

  • Attend appointments, hospital admissions and planned procedures
  • Assist with administrative processes during hospital visits
  • Non-clinical support during key healthcare milestones
  • Basic translation help, or coordination of translation services
Learn more about In-Person Support
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06 · Community & Support Service Coordination

The right support around your needs.

Help identifying and coordinating homecare, community resources and other support services around your needs.

  • Source homecare providers and other support services
  • Connect you with appropriate community resources, where available
  • Information on relevant local support resources based on your location
  • Communication support and basic translation help, where possible
  • Coordination of third-party translation services, when required
Ask about community support

Packages

Support shaped around your situation.

Support starts with a free introductory conversation. Where needed, a paid, non-clinical assessment helps us understand your situation and define the support required.

Package 01

Gateway

Typical length
2–6 weeks
In-person support
Available as agreed
Fee basis
Fixed fee

Support may include

  • Second-opinion coordination
  • Surgical day support
  • New-to-UAE healthcare navigation
Inquire about this package
Package 02

Core

Typical length
1–4 months
In-person support
Available as agreed
Fee basis
Fixed fee

Support may include

  • Surgery preparation & recovery
  • Pregnancy journey support
  • Rehabilitation setup
Inquire about this package
Package 03

Elite

Typical length
Ongoing
In-person support
Available as agreed
Fee basis
Monthly or quarterly

Support may include

  • Ongoing coordination across multiple providers
  • Long-term recovery & rehabilitation support
  • Ongoing family & caregiver support
Inquire about this package

All packages are tailored to the patient’s individual needs and circumstances. Scope and fees are confirmed in writing after an initial discussion or assessment, where required. Additional in-person support can be arranged and quoted separately.

Service boundaries

Clear about what we are.

AAHC is independent and non-clinical. We work alongside your healthcare providers, never in place of them.

Our principles

How we work

  • Independent, but collaborative with healthcare providers
  • Respect for patient choice and autonomy
  • Confidentiality, in line with applicable UAE regulations
  • Provider options guided by your individual needs, preferences and circumstances
  • Replies within 48 business hours · Mon–Fri 9–6, Sat 10–2

Outside our scope

What we don’t provide

  • Clinical advice, diagnosis or treatment recommendations
  • Prescribing or clinical decision-making
  • Emergency, urgent or 24/7 support
  • Legal advice or insurance coverage guarantees
  • Visa, flight, hotel or meal-preparation services
In a medical emergency, call 998 or go to your nearest emergency department.

Book a free introductory call

You don’t need to have everything figured out before you contact us.

Start with a free 15–30 minute initial conversation. We’ll listen to what’s happening, explain how we may be able to support you and answer your questions.

Book a free introductory call Call +971 56 914 0690