Questions, clearly answered.

No. AAHC is an independent, non-clinical service. We don’t diagnose, prescribe or give treatment advice. We help you navigate, organise and coordinate care with your own doctors and healthcare providers.

No. We provide independent, non-clinical Patient & Family Journey Support, including healthcare navigation and care coordination. We do not arrange visas, flights or accommodation, or make clinical decisions.

AAHC was founded by Alison Aranha, who has 15 years of healthcare operations and administration experience across the UAE, USA and Europe.

AA Health Central (AAHC) is an independent, non-clinical patient and family journey support service based in Dubai, serving patients and families in Dubai and Abu Dhabi. We offer healthcare navigation, care coordination, family and caregiver support, recovery and continuity support, in-person support and support for international patients. Scope and fees are agreed in writing, starting with a free 15–30 minute conversation. See our packages.

Some provider partnerships are commission-based. We also help clients explore providers outside those partnerships. Options are guided by your individual needs, preferences and circumstances, and the final choice remains yours.

It is a free call of 15–30 minutes. We listen to your situation and needs, and confirm whether AAHC is the right fit. We don’t review records or make recommendations at this stage.

A paid, non-clinical assessment may be required for complex, project-based or ongoing support. It helps us understand your coordination needs and develop a written support plan. Straightforward, one-off requests may not require an assessment. We’ll explain what is needed during the introductory conversation.

Nothing, for the first call. If you go ahead with an assessment, we’ll let you know which records and information would be helpful.

The assessment costs AED 1,500. It includes information gathering, a non-clinical review of coordination needs and a written support plan.

Yes. If you proceed with a support package within 30 days, the AED 1,500 assessment fee is credited toward that package.

Once the agreement, onboarding forms and payment are complete, communication channels are set up and coordination begins.

Healthcare navigation, care coordination, family and caregiver support, recovery and care continuity support, in-person support, and community and support service coordination. Healthcare-related administrative assistance forms part of the agreed support.

No. AAHC doesn’t provide emergency, urgent or 24/7 support. Our hours are Monday to Friday, 9am–6pm, and Saturday, 10am–2pm. In a medical emergency, call 998.

No. We can help coordinate the administrative side of insurance requests, but coverage decisions rest with your insurer.

Yes. Non-clinical attendance can be included within the agreed scope, subject to availability. Additional attendance is quoted separately.

Yes. We can help explore provider options, organise records and appointments, and coordinate agreed non-clinical support before arrival, during your stay and with follow-up after returning home.

AA Health Central’s Patient & Family Journey Support service is non-clinical. It doesn’t include clinical or treatment advice, diagnosis, prescribing, emergency, urgent or 24/7 support, legal advice or insurance coverage guarantees. Visa, flight, accommodation and meal-preparation services are also outside our scope.

No. Visa, flight and accommodation arrangements are outside our service and remain the responsibility of the patient or family. For international patients, we can help explore provider options and coordinate support around appointments and treatment.

Both. Many enquiries come from family members: adult children supporting a parent, spouses, or relatives living overseas. We can work with a designated family contact, with the patient’s authorisation.

Yes. With the patient’s authorisation, we can coordinate agreed support in the UAE and keep the designated family contact updated. The frequency and method of updates are agreed within your support.

Yes. Family communication follows the patient’s authorisation, with respect for their choices and autonomy.

Dubai is included. Support in Abu Dhabi is available with a travel surcharge, and remote support is available where appropriate, including for family members overseas.

We agree a communication channel and the frequency of updates when support begins. We respond within 48 business hours. Our working hours are Monday–Friday, 9am–6pm, and Saturday, 10am–2pm, UAE time.

Patient information is treated as confidential and shared only with authorised parties, in line with applicable UAE regulations. See our Privacy Policy.

Payment terms and fees are confirmed in writing before the agreed work begins. Assessments and fixed-fee support are payable in advance. Ongoing support is payable monthly or quarterly in advance, as agreed.